HB 3762

bill requires call centers to let you reach a human

Died in committee

Verdict: No flags

No flagsInitial review

Initial review · graded Oct 20, 2026 · Headline, summary and grade are analysis of the bill text, not a finding about any person · How we grade

Caption

relating to requirements for customer service call centers.

Caption from analyzed text · version I.

Summary

An easy exit to a live employee, announced at the start of every call.

The bill requires customer service call centers that use automated phone systems to let Texas callers reach a live employee. The automated system must offer an easy way to exit to a person at any time and must tell callers about that option at the start of each call. A violation counts as a deceptive trade practice, so callers can sue under the state consumer protection law starting September 1, 2025.

Labels

Labels: NEVER GOT A HEARING. Filed Mar 4, 2025 and referred to the House Trade, Workforce & Economic Development committee. No public hearing. The bill died.

Receipt

The receipt

89R-HB3762 · 2025-03-04

SOLD BY

Rep. R.D. "Bobby" GuerraDHouse 41

ITEM

relating to requirements for customer service call centers.

WHAT IT DOES

An easy exit to a live employee, announced at the start of every call.

CHARGES

[ ] NONE FOUND

TOTAL

No fiscal note in the loaded record.

HISTORY

Mar 4, 2025Filed
Mar 26, 2025Read first time
Mar 26, 2025Referred to Trade, Workforce & Economic Development

FILED UNDER

No verified beat found.

No flags

THANK YOU FOR CHECKING THE RECEIPT

CAMPAIGN PAID FOR BY

R.D. "Bobby" Guerra

Donors

Kickapoo Traditional Tribe of Texas$3K Texas Trial Lawyers Association PAC$2K Exxon Mobile PAC$1K

Not tied to this bill.

Sources

The author's campaign account only. Own money and internal transfers are separate on the member page.

Derived itemized flow · Oct 28, 2024 to Oct 11, 2025. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Kickapoo Traditional Tribe of Texas$2,500.00

Kickapoo Traditional Tribe of Texas

$2,500.00

Cash: $2,500.00
Paid by others: $0.00
Total: $2,500.00

Also funds 53 other sitting lawmakers.

Derived recipient stock · Aug 15, 2024 to Sep 21, 2026. State data as of Nov 4, 2026.

Name match, not a verified identity: normalized filed name and state.

Team

Sources

Derived itemized flow · on Nov 15, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Texas Trial Lawyers Association PAC$1,500.00

Texas Trial Lawyers Association PAC

$1,500.00

Cash: $1,500.00
Paid by others: $0.00
Total: $1,500.00

Also funds 137 other sitting lawmakers.

Derived recipient stock · Jul 24, 2024 to Oct 23, 2026. State data as of Nov 4, 2026.

TEC account match.

Team

Sources

Derived itemized flow · on Dec 12, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Exxon Mobile PAC$1,000.00

Exxon Mobile PAC

$1,000.00

Cash: $1,000.00
Paid by others: $0.00
Total: $1,000.00

Also funds 0 other sitting lawmakers.

Derived recipient stock · on Oct 31, 2024. State data as of Nov 4, 2026.

Name match, not a verified identity: normalized filed name and state.

Sources

Derived itemized flow · on Oct 31, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Money

Missing data does not establish zero giving. Display amounts are rounded.

Kickapoo Traditional Tribe of Texas

$2,500.00

Cash: $2,500.00
Paid by others: $0.00
Total: $2,500.00

Also funds 53 other sitting lawmakers.

Derived recipient stock · Aug 15, 2024 to Sep 21, 2026. State data as of Nov 4, 2026.

Name match, not a verified identity: normalized filed name and state.

Team

Sources

Derived itemized flow · on Nov 15, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Texas Trial Lawyers Association PAC

$1,500.00

Cash: $1,500.00
Paid by others: $0.00
Total: $1,500.00

Also funds 137 other sitting lawmakers.

Derived recipient stock · Jul 24, 2024 to Oct 23, 2026. State data as of Nov 4, 2026.

TEC account match.

Team

Sources

Derived itemized flow · on Dec 12, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Exxon Mobile PAC

$1,000.00

Cash: $1,000.00
Paid by others: $0.00
Total: $1,000.00

Also funds 0 other sitting lawmakers.

Derived recipient stock · on Oct 31, 2024. State data as of Nov 4, 2026.

Name match, not a verified identity: normalized filed name and state.

Sources

Derived itemized flow · on Oct 31, 2024. State data as of Nov 4, 2026.

Derived itemized contributions on live regular reports and uncovered special-session dates. Internal account transfers and daily reports are excluded.

Report IDs: 100985170.

Votes

No floor vote loaded for this bill.

Fiscal

No fiscal note in the loaded record.

How this was graded

Analysis of text version I by claude-opus-5-5, Oct 20, 2026, against the published rubric.

Sources

Texas House · Filed Mar 4, 2025

03/26/2025 H Referred to Trade, Workforce & Economic Development: Mar 26 2025 11:31AM

Texas Legislature Online · Introduced

Data snapshot Oct 26, 2026 at 4:20 AM CDT. Grades, charges, quotes and corrections follow the published record.

House committee · Trade, Workforce & Economic Development · Final status: Died in committee

Subjects

Business & Commerce--General

Business & Commerce--Trade Practices

Consumer Protection

TELEPHONES & TELEPHONE DIRECTORIES

Text

The text as introduced · 340 words

89R10121 MLH-D

By: Guerra
H.B. No. 3762

A BILL TO BE ENTITLED

AN ACT

relating to requirements for customer service call centers.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:

SECTION 1. Subtitle A, Title 10, Business & Commerce Code,

is amended by adding Chapter 307 to read as follows:

CHAPTER 307. CUSTOMER SERVICE CALL CENTER REQUIREMENTS

Sec. 307.001. DEFINITIONS. In this chapter:

(1) "Automated call system" means a system at a

customer service call center that automates any portion of a

telephone call with a customer, including by use of spoken commands

or tactilely entered responses, that functions without the

participation of a customer service employee.

(2) "Customer" means a resident of this state who

receives a call from or places a call to a customer service call

center.

(3) "Customer service call center" means an entity

whose primary purpose includes initiating or receiving telephone

communications on behalf of a person for the purpose of providing

services or providing or receiving information in connection with

the provision of services.

(4) "Customer service employee" means an individual

employed by or working on behalf of a customer service call center.

Sec. 307.002. APPLICABILITY. This chapter applies to a

customer service call center that:

(1) initiates or receives telephone communications

from customers in this state; and

(2) uses an automated call system.

Sec. 307.003. CUSTOMER ABILITY TO SPEAK WITH CUSTOMER

SERVICE EMPLOYEE. (a) A customer service call center shall provide

each customer with the opportunity to communicate directly with a

customer service employee.

(b) An automated call system used by a customer service call

center must:

(1) include an easy to use option to exit the automated

call system at any time and communicate directly with a customer

service employee; and

(2) notify each customer of the option described by

Subdivision (1) at the beginning of each telephone communication.

Sec. 307.004. DECEPTIVE TRADE PRACTICE. A violation of

this chapter is a deceptive trade practice actionable under

Subchapter E, Chapter 17.

SECTION 2. This Act takes effect September 1, 2025.